Mr. Roper was extremely helpful. He resolved an issue immediately that was causing me significant stress. His quick action settled a problem that I could not do myself. Mr. Roper responded to my phone call right away, and he said that he would make some phone calls to get to the bottom of the issue, he called me back that day with the news that my issue had been resolved. I was so happy to have my issue resolved and to have Mr. Roper fighting for me.